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We have the power to control the world we live in, but there are limits. Since our first distant ancestor realized that he could use one ock to reshape another one, makind's overriding narrative has been one of gradual domination of its environment.

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Guest Contributor

Where our team of guest writers discuss what they think about the current trends and issues.

Tammy McLeod
VP and Chief Customer Officer, APS

Customer Satisfaction isn’t just another metric

"Why do vertically integrated electric utilities with defined service areas even care about Customer Satisfaction?"
31 Aug 2010
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Top Stories

Creating Unlikely Allies

Tammy McLeod, Vice President and Chief Customer Officer for Arizona Public Service Company (APS), discusses unlikely allies can be a benefit in utilities.

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Latest News

Editor’s Choice

Readers’ Choice

Executive Interviews

An intelligent solution

Ian Macleod reveals how automated meter reading technologies can make a real difference to our water footprint.
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Letting the light shine on solar power

Kevin Smith outlines the critical challenges currently facing the solar power industry.
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Enhancing coastal planning

Geospatial technology is critical to better understanding our coastal environments for more efficient infrastructure planning, explains Ed Saade.
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Utilities Summit North America
9th - 11th November 2010

The Next Generation Utilities North America Summit 2010 will once again serve as an arena for senior level executives to engage in clear and focused dialogue with their peers and examine their management objectives in a relaxed and vibrant environment.