Thursday, September 9, 2010
"The latest developments in American Infrastructure and Construction Management News..."
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Guest Contributor
Where our team of guest writers discuss what they think about the current trends and issues.
Tammy McLeod
VP and Chief Customer Officer, APS
VP and Chief Customer Officer, APS
Customer Satisfaction isn’t just another metric
"Why do vertically integrated electric utilities with defined service areas even care about Customer Satisfaction?"31 Aug 2010
White Papers
Focus Area: Water Treatment
Water Treatment
Pipe dreams
Wayne Klotz explains why the US water system is in such poor shape and what needs to be done to turn things around.
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