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Issue 2

Issue 2 E-magazine
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Guest Contributor

Where our team of guest writers discuss what they think about the current trends and issues.

Tammy McLeod
VP and Chief Customer Officer, APS

Customer Satisfaction isn’t just another metric

"Why do vertically integrated electric utilities with defined service areas even care about Customer Satisfaction?"
31 Aug 2010
Renewables
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Renewables

Wind Industry Risk Management


By DNV. Partly due to its rapid growth, the wind industry lacks maturity in several areas. Managing risks is imperative for all stakeholders and enables continued rapid development of the wind industry.

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Renewable Energy and Wildlife


Concern about the impacts of energy infrastructure on wildlife is ramping up. Several lines of evidence, including regulations, formal agency recommendations, and legal cases, indicate a need for better integration of wildlife mitigation into project development.

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Grid Lock?


As California attempts to meet its renewable energy targets, transmission infrastructure remains the greatest obstacle. We ask what the Golden State is doing to overcome this challenge.

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MasTec Energy Group


An estimated 70 percent of the nation’s transmission lines and substations are 25 years or older and 60 percent of the circuit breakers are more than 30 years old. By MasTec

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Lessons Learned


As utility companies begin to jump on the bandwagon of nuclear’s re-emergence, American Electric Power is using a very different approach. Mike Heyeck tells Power and Energy how nuclear’s previous mistakes became the backbone of American Electric Power’s safety program.

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