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Guest Contributor

Where our team of guest writers discuss what they think about the current trends and issues.

Tammy McLeod
VP and Chief Customer Officer, APS

Customer Satisfaction isn’t just another metric

"Why do vertically integrated electric utilities with defined service areas even care about Customer Satisfaction?"
31 Aug 2010
Safety & Security
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Safety & Security

Protection Built-in


Michael Troiano of Advanced Fire Systems, Inc. discusses the need for innovative solutions for fire systems and mass notification.

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Maintain Communication and Coverage When It Matters Most


Sprint® Emergency Response Team - 2,800 deployments and counting. Including work for over 700 public sector and enterprise agencies across the country, 28 presidentially declared disasters, seven national security events and dozens of hurricanes.

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Two-way Voice and Data Systems


Kenwood offers two-way voice and data systems for analog conventional and analog trunked (LTR®, MPT-1327, PassPort™) and digital (NEXEDGE™ /NXDN® and P25).

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Realizing the Promise of Transitioning to NG9-1-1


By PlantCML. Read any trade publication or attend any industry conference and you will find Next Generation 9-1-1 (NG9-1-1) is the primary topic of conversation in the world of public safety.

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Fundamentals of a Robust Mass Communication System


By Siemens. Layered communications and network redundancy are essential when implementing a mass notification system. Using both techniques increases the probability that all intended recipients will receive your message through at least one contact point.

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