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We have the power to control the world we live in, but there are limits. Since our first distant ancestor realized that he could use one ock to reshape another one, makind's overriding narrative has been one of gradual domination of its environment.

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Where our team of guest writers discuss what they think about the current trends and issues.

Tammy McLeod
VP and Chief Customer Officer, APS

Customer Satisfaction isn’t just another metric

"Why do vertically integrated electric utilities with defined service areas even care about Customer Satisfaction?"
31 Aug 2010
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Editor's Blog

Customer Satisfaction isn’t just another metric

Just the other day, someone asked me a question that raises the hair on the back of my neck, "Why do vertically integrated electric utilities with defined service areas even care about Customer Satisfaction?"

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National Grid: Maintaining energy efficiency

Ed White, Vice President of Energy Products at The National Grid discusses how the company has re-evaluated the way that view energy solutions for their customers.

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Rethinking The Bilbao Effect

Steve Dale, the founder of Creative Urban Projects (CUP Projects), discusses the much valued 'Bilbao Effect' - how a couple of iconic buildings can transform a single city.

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Cost is relative with urban infrastructure

Steve Dale, the founder of Creative Urban Projects (CUP Projects), discusses how in infrastructure, true cost is a matter of subjectivity.

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2010: The Year of Intelligent Infrastructure

In 2009, governments around the world reacted to the recession with major stimulus packages designed to speed up construction on infrastructure projects, with a focus on major investments in high-speed rail and clean energy.

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